BM QualityMaster

Ultimate Guide for Quality and Compliance Management 2023

ultimate guide for quality and compliance management

Quality and Compliance are two pillars of a profitable business. How to ensure good quality of products and 100% compliance to norms? Take a dive to know.

Overview:

Quality and compliance, these are not just terms. For organisations these are mandates for existence. Although they have very little connection with each other on broad level, they are highly connected on a deeper level. They both impact the product as whole.

Consumers today are quality conscious. At the same time, they are equally concerned to know if the products they use follow the norms and standards or not. Therefore, these two attributes can make or break reputation of an organisation.

If quality and compliance are so important, then obviously, there must be some effective way to ensure that the organisation follow quality and compliance norms.

In this blog we will discuss quality and compliance at length. We will try to find out the possible Quality and Compliance Management Software which can help organisations to deliver quality product and yet remain compliant to the norms.

Stay on the page for full information.

What is Quality?

Quality refers to set of qualities expected out of a product or a service. It is a mixed effect of various factors like design, production, efficiency, safety, economy, timeliness and many more.

In other words, quality is a measure of how close it is to specific standards. It also stands for measure of how well a product or service meets its purpose.

What is Quality Management?

It is the process of overseeing the activities, tasks, and processes to produce each time a service or a product with set of expected quality. There are four components of it, namely:

  • Quality planning
  • Quality assurance
  • Quality control
  • Quality improvement

The process of implementing all four is called Total Quality Management (TQM).

What is Quality Management System (QMS)?

It is a system to document policies, processes, and procedures for achieving quality goals.

Since quality is a key differentiator in global market, implementing QMS is important to ensure that the processes run effectively and reduce cost for an organisation.

Benefits of Quality management system

Fundamentals of Modern Quality Management Systems:

Outdated QMS are complicated and have limited capabilities to cater to the present-day requirement.  Modern quality management systems are built on following fundamentals:

Unified application –

Fragmented and disconnected QMS system waste time and money. They put organisation at risk. Therefore, the QMS must have capabilities to unify all division of quality management, like document management, data analysis, training, and others.

One such QMS is BM QualityMaster. This is a unified application having all the modules integrated and well connected with each other. BM QualityMaster lets you:

  • Schedule training
  • Store and manage documents
  • Manage risk
  • Manage compliance and audits
  • Take corrective and preventive action

Etc

Visibility –

In the fast-moving business times, businesses must be aware of any significant risk right at the moment when they are happening, and not once the damage is done.

Modern QMS should include real-time visibility into all quality activities to eliminate delays in quality analysis.

BM QualityMaster gives you a deep visibility. It lets you manage risk effectively. It is a full featured product designed to deal with unforeseen risk and help businesses to acquire a systematic approach to stay prepared against risks.

Based on visibility it provides, it flags nonconformance and allows you to take corrective and preventive actions to lower down such nonconformance in future. This way it mitigates possibility of triggering risk and nonconformance in future.

Control – Keeping important and sensitive data unprotected and accessible to everyone leads to many concerns. It can harm reputation of organisation and can cause financial loss.

Modern QMS such as BM QualityMaster allows you to give conditional access to data, leaving away unauthorized access.  This way, it ensures data integrity.

Essential components of modern Quality Management Software Systems:

Essential components of quality management system

Modern QMS like BM QualityMaster consists of all the above said modules, providing organisations surety of quality.

Now, as we have discussed quality, quality management and quality management system at length, let us steer towards compliance, compliance management and compliance management software.

What is Compliance?

In general, compliance means following to the rule. It is the state of being as per the guidelines. Definition of compliance also encompasses industry regulations and government regulations.

Companies and organizations today are being more and more compliance aware, because of increasing industry compliance norms, governments laws and consumer awareness.

Overruling compliance might result in huge penalties, cost reputation of the brand and deflect customers to competitors.

What is Compliance Management System?

There are various software which help you manage compliance with various regulations, standards, and legal requirement.

The software automates, consolidates, and streamlines an organisation’s compliance meeting processes. These are called Compliance Management System.

A compliance management system:

  • Manages compliance obligations of an organisation.
  • Automates various tasks in organisation, such as managing contracts or providing auditing tool for internal controls including documentation, report generation, etc.

Aim of a compliance management software is to provide staff with better visibility of compliance requirements and minimize possibilities of your organisation to be penalized.

Benefits of Compliance Management System:

Compliance management system has multiple benefits, like:

  • saving time by automating various processes like data collection, communication
  • tracking changes in compliance requirements
  • integrating the changed or updated compliance with the whole system

An efficient compliance management system like BM QualityMaster (which is also an effective QMS) has many benefits, like:

  • Efficiently organise and manage information about regulatory environment of organisation. 
  • Easily identify which regulation apply to your organisation.
  • Automating repetitive tasks related to regulatory compliance across various departments of an organisation.
  • Saving from legal suites and penalties

BM QualityMaster: Quality Management System or Compliance Management System?

BM QualityMaster is a comprehensive Quality and Compliance management system. Loaded with the benefits of both, it is a Quality and Compliance software.

It is a modern software which makes sure that your products are good in quality and stick to the compliance.

By offering quality products, it helps attracting consumers and building brand image through its host of features like-

  • Supports food-related labelling and reporting requirements falling under FDA, FSMA, GMP, and such along with flagging of ingredients if their nutritional properties in formula exceed established industry standards.
  • Sticking to food labelling and reporting requirements, including GMP, FDA, GFSA requirements.
  • Supporting chemical related labelling and reporting including GMP, SARA Type III, REACH, HAZMAT, SDS, MSDS, INCI requirements.
  • Supporting special reporting of allergen and organic ingredients, as well as of Kosher and Halal products
  • Maintaining master batch records and other key audit records.
  • Graphical bi-directional lot traceability inquiries and recall reports.

On the other hand, by sticking to all the compliances, it is keeping penalties away from your organisation.

Thus, if you are a manufacturer and looking for a Quality and Compliance Management Software, BM QualityMaster is a perfect solution.

To explore how it can benefit your organisation, feel free to connect to our sales team or visit our website.

Best Practices of Quality Management for Electronic Industry

QMS system for electronic industries

The rapid growth of the electronic market encompasses a vast array of products and components for diverse applications, including consumer electronics, aerospace, automotive, and medical devices.

In this ever-expanding industry, electronic manufacturers face constant pressure to deliver high-performance and reliable products.

To address these challenges and optimize their quality processes, implementing an advanced Quality Management System (QMS) can prove invaluable.

This system offers electronic manufacturers the means to address their concerns effectively and streamline their quality processes.

In the following sections, this blog will delve into the best practices of quality management specifically tailored for the electronics industry.

So, read on to discover how these practices can help electronic manufacturers navigate the evolving landscape successfully.

Overview-

The electronic industry is known for its rapid technological advancements, shorter product lifecycles, and high consumer expectations. In such a competitive landscape, maintaining high-quality standards and being cost-effective is crucial and can never be overlooked.

Even a well-reputed brand like Samsung was unable to maintain high-quality product standards. In the year 2016, it faced a widely publicized issue with its cellphone device – Galaxy Note 7 model.

The consumers experienced battery defects that caused the phone to overheat and, in some cases, caught fire. The company faced a lot of criticism and their brand value at that time degraded, leaving a bad impression on the loyal customers.

But wait, this isn’t just Samsung, we can list several other electronic companies that have earlier faced some or the other quality issues that made them experience brand defamation.

The only surefire way to stay out of situations like these is consistently delivering the best quality products in the market.

Products that comply with all the ever-changing norms and fulfill the customer’s demand. Because when their needs are met, they will be more satisfied with the products and unquestionably become brand loyal.

Implementing an efficient quality management solution and adopting its best practices simplifies maintaining excellent quality at all production stages for electronic device manufacturers.

What happens when the product’s quality is always at par?

When a product’s quality consistently meets or exceeds expectations, several positive outcomes can be observed:

Quality management benefits

Increased Customer Satisfaction:

When a product consistently lives up to its quality promises, customers are more likely to be happy.

As a result, there is an increase in client loyalty, good word-of-mouth advertising, and the possibility of repeat business.

For example, when a smartphone consistently delivers excellent performance, meets user expectations, and provides a seamless user experience, customers are more likely to be satisfied.

They will appreciate the reliability, durability, and functionality of the product, leading to a positive overall experience, and thus a satisfied customer.

Strong Brand Reputation:

Consistently high-quality products contribute to building a strong brand reputation. A brand known for its superior quality gains trust and credibility among customers, leading to a competitive advantage in the market.

Apple is known for its high-quality products, and its brand reputation is built on delivering reliable and innovative devices. This reputation contributes to its strong loyal customer base, who are ready to never switch to android.

Reduced Costs:

Maintaining high product quality can result in substantial cost savings for the organization’s expenses in the long run. By minimizing defects, rework, and returns, they can avoid the expenses associated with fixing or replacing faulty products.

For example, an effective QMS system can help car manufacturers maintain strict quality control processes that can avoid costly recalls due to manufacturing defects, saving significant expenses on repairs and replacements.

Enhanced Efficiency:

Higher product quality means lesser customer complaints, reduced refund tickets, and repairs. Because of this, organizations can concentrate on other aspects such as innovation and growth, to improve the overall effectiveness of the business.

For example, a technology company can reduce the time and resources devoted to handling customer complaints and product issues by regularly delivering high-quality software updates and rapidly fixing security vulnerabilities.

Competitive Advantage:

Continuous delivery of excellent quality sets a brand apart from its competitors. It can have the capability to attract new customers who value reliability and performance and can also help in winning bids or securing partnerships in business-to-business relationships.

In a nutshell, when a product’s quality is maintained at a high level, both the company and its consumers benefit.

Best Practices of Quality Management for Electronic Industry

Best practices of QMS system for electronic industry

That said, electronic manufacturers must ensure following certain best practices that act as gateway to high quality. Here are some best practices that businesses should adopt to churn out the most from their business process and take their quality game to the next level:

Defining & Setting realistic quality goals –

To ensure consistent quality in electronic manufacturing, it is crucial to define and set realistic quality goals.

These goals should be documented, covering all production stages from component sourcing to final product testing. They should be measurable, achievable, and aligned with customer expectations and industry regulations.

Incorporating customer feedback and complying with relevant standards helps in refining and adapting the goals, while establishing measurable metrics enables progress tracking and performance evaluation.

Example: A company manufacturing smartphones may set a quality goal of producing mobile phones that have less than a 2% defect rate in their final products.

For this, they need to document the entire production cycle, determine the non-conformance and define actions to mitigate them.

Implementing Quality Control Measures:

To ensure that products fulfill the established quality standards, quality control measures should be implemented at every stage of the production process.

This comprises audits, multiple tests, and inspections at various phases, such as receiving raw materials, during manufacturing, and when they are being dispatched.

Continuous Improvement – An ongoing task:

To boost product quality and efficiency, regular activities such as evaluating processes, identifying areas for improvement, and implementing corrective and preventive actions should be done without fail.

Example: To find and address any flaws in their manufacturing process, a circuit board assembly company can regularly audit their processes and participate in ongoing training courses.

Implementing a quality management system (QMS)

A tailor-made QMS system for the electronic industry will ensure that quality standards are consistently supported and the entire quality management process from start to finish is streamlined.

Modules like document management, process control, non-conformance management, and data analysis come under its umbrella.

Not only this, but it will also help in rectifying issues and fixing them to avoid future occurrences along with staying compliant with the norms. This way, the product’s quality becomes superior, and penalties or fines can be avoided.

A QMS software solution, for instance, can help the electronic manufacturing sector to centralize its quality-related documents, monitor quality KPIs, and automate workflows for increased productivity and compliance.

Supplier Quality Management:

Maintaining product quality depends on working with verified and reliable suppliers. It will be good practice for businesses to make sure that the components and materials they receive from suppliers meet the requirements.

This could be analyzed by conducting supplier audits and performance reviews. An electronics company, for instance, can periodically evaluate its suppliers based on factors including product quality, delivery effectiveness, and adherence to legal standards.

Continuous Training and Skill Development:

It’s important to provide employees with the chance to enhance their skills to maintain quality standards. Training in quality control methods, process improvement approaches, and maintaining up-to-date knowledge of industry rules are all part of this.

For example, a factory operator at an electronics company would benefit from training in quality standards, inspection methods, and the safe handling of delicate electronic components.

Summarizing thoughts on this,

Implementing effective quality management practices is essential for success in the fast-paced and cutthroat electronic sector.

Electronic manufacturers and suppliers can uphold high-quality standards, increase customer satisfaction, and build a strong brand reputation in the market by following regulatory requirements, managing suppliers effectively, implementing total quality management, controlling manufacturing processes, conducting extensive testing and validation, encouraging continuous improvement, engaging employees, and maintaining thorough documentation.

Adopting these best practices will aid the electronic industry’s long-term success and expansion. One quality expert that can help you in adhering to all of it is BM QualityMaster.

This powerful, scalable, and robust TQMS software can help you instill a quality culture in your organization. So, get in touch with our experts now.

Top 10 Quality Management System Trends to Watch in 2023

2023 quality management trends

According to a report, the global quality management software market size was valued at USD 9.37 billion in 2022 and is expected to record a compound annual growth rate (CAGR) of 10.6% from 2023 to 2030.

The figures clearly indicate that due to the growing consumer awareness and demand for quality, more and more manufacturers are turning towards adopting this digital approach of maintaining “Quality” in their products.

The QMS Software market saw a slump in its growth, during pandemic, owing to financial restrictions. But, since the market has recovered to its original strength, organizations are more vigilant to serve the quality-seeking customers just what they need.

Moreover, the manufacturers are even focused on enhancing sustainability practices into their routine operations with a supreme goal of reducing waste and carbon footprint.

These and many such factors have set the base for QMS trends that will rule 2023.

So, the quality management strategy of the manufacturers seeking one should be based on the trends that are mentioned ahead in this blog.

Top 2023 Trends in Quality Management System

Increased Adoption of Lean Six Sigma-

The combination of these two fundamentally sound methodologies- Lean Manufacturing and Six Sigma, is taking a front stage these days.

Reason? It provides a streamlined framework to businesses to incorporate an improvement strategy focusing on managing

1. The flow of materials and crucial information between the processes,

2. Minimizing waste,

3. Addressing and removing the no-value-adding tasks.

This in turn helps bypass challenges like meeting customer expectations, cutting costs pressures, improving profits, and reducing lead times.

Aren’t these reasons enough to crown adoption of lean six sigma a top QMS trend of 2023.

Adoption of Lean Six Sigma

Growing Cloud Technology-

Businesses, to excel today must have flexibility, scalability, and transparency.

Holding on to the on-premises software solutions with huge infrastructure maintenance cost, slow performance, pending updates, location-dependent services, and much more, could be detrimental.

On the contrary, having remote and faster accessibility to all data, ability to collaborate multi-locations and multi-sites, scalability to new needs and norms and such capabilities ensure business not just survive but thrive in this digital world.

These capabilities are offered by Cloud-Solutions, and this makes it yet another top trend of 2023.

Increased Focus on Supplier Management-

Poor supplier performance impacts an organization’s product quality, finances, time, customer base, brand image in the form of lost sales, costly recalls, penalties for non-conformance, etc.

Thus, upgrading and maintaining the supplier quality—by partnering the suppliers capable of meeting regulatory & safety standards, would be an unavoidable trend to eye on.

Managing Cyber Security Risks-

In the era of tech dominance, cyber risks have become a major concern, specifically for the manufacturers that are data-dependent.

Hence, enhancing security to safeguard trade secrets like formulas/recipes, crucial documents and gaining complete operational control, etc., would be one of the major goals of the manufacturers this year.

More Transparent Production-

Consumers are increasingly interested in knowing about the items they purchase than ever before due to increased concerns about food safety, ethical sourcing, data security, and environmental impact.

“According to research, 94% of consumers are more likely to be loyal to a brand that offers complete supply-chain transparency, while 39% say they’re willing to switch to a more transparent brand.”

As a result, manufacturers will seek to implement robust tracking capabilities across their supply chains. Thus, from inception to consumption, 100% transparency will be a prominent trend this new year.

Prioritizing Quality Culture-

For a successful quality management program, quality culture is of paramount importance.

People often consider that only records, SOPs, and documentation, govern the ideology of “quality.” However, these factors account for 20–30% of maintaining quality.

The quality culture and mentality that you introduce within the organization will ensure that individuals truly adhere to the SOPs, comprehend them, and internalise them.

Hence, in 2023, instilling a culture of quality by deploying a good quality management software that allows the user to do the job right, will be a trend.

Making data-driven decisions-

What separates a thriving business from a declining one is the quality of decisions the management makes. And data proves to be the key to sound decisions.

For this, having a QMS software that offers robust functionalities like real-time view and operational insights of the business, helps manufacturers make data-driven decisions.

More Effective Training Programs-

A successful quality management program not only depends on improving processes using Quality Management Systems, but also enhancing involvement of and upskilling employees.

Hence, to accomplish the goal of delivering high-quality products and services, businesses need to invest in building effective training programs for their employees to reduce the possibilities of error— thus fixing a place in the top trends this year is Training Programs.

Better Audit Preparedness-

With an increase in globalization and technology, the manufacturing sector has become more vulnerable to the risks. Moreover, with time, even the norms and norm-makers have become stringent and stricter.

That said, performing manufacturing audits actually help identify the gaps, gain useful business insights, and improve company’s future performance.

And staying ready for such audits is not just a trend but a good business practice.

A Comprehensive Solution-

The world is coming on a platform called technology. Integrated solutions are the norm. We agree that best-of-breed software have better capabilities, but they come with a potpourri of drawbacks-

  • 1. Inconsistent workflow
  • 2.Increased time in integrating data
  • 3. Extra cost due to multiple implementations & maintenance
  • 4. Disconnected and spilled data 5. Errors and lag in data retrieving

An integrated solution, quite like a QMS with all-essential modules, on the contrary keeps the entire organization on a common platform.

It provides real-time, unified, and precise data without the need for uploads and downloads. These benefits have won a place for an integrated and unified QMS Software in prominent trends this year.

Final Words-

Though the impact of the above-mentioned trends could be different for different organizations but, making the right choice of the solution would be the defining factor in terms of growth & productivity.

One such solution that proves competent to all the quality management requirements even during the changing market trends is the BM QualityMaster.

Being a next-generation, cloud-based software, it helps manufacturers streamline the key quality management processes—ensuring quality throughout the product lifecycle.