Complaint Management System
Manage your Complaints Head-on
What are the Major Challenges in Complaint Management?
Running a business without complaint is not possible. Success of a business immensely depends upon how efficiently a business manages and solves customer complaints.
BM QualityMaster provides a comprehensive complaint management module. Be it a complaint from customer, supplier or for a product or service, BM QualityMaster is equipped to offer full circle of customer management from registering to finding rootcause and finally resolving it.
By digitizing the entire process, you have a central database of all data which aids you to find ways to make your work and what you offer better. Identify areas for enhancing your processes and products/services, pinpoint and eradicate the underlying causes of grievances to prevent recurring issues, address complaints proactively at their onset to prevent escalation, and ultimately enhance the company's reputation while boosting customer satisfaction and loyalty.